How we are responding to COVID-19

Resources and information

If you are self-isolating

  • The amenity, pool room and fitness room are now reopened. However, the amenity room is open for rental use only, and you must have your FOB reactivated to access the pool room and fitness room. To reactivate your FOB, please send an email to victoriahill@shaw.ca with the subject line "Amenities Access Request" - you will be given a list of rules and a waiver to sign and return before access is reactivated. Please follow all rules and respect distancing and cleaning times, or access will be revoked. 
  • We ask that you respect social distancing in common spaces such as elevators, parkades, recycling room, mail room etc. What you can do: give as much space as possible in elevators and the mail room, or go one person/household group at a time.
  • To reduce the number of visitors coming into the building, pick up your deliveries or packages at the front door, if possible.
  • We are sanitizing frequently touched surfaces two to three times/day, including door handles to/from entrances and parkades, elevator buttons, mail room door, etc. What you can do: use your elbow or sleeve to open doors, or touch buttons with your key fob instead of fingers—and wash your hands as soon as you get home.
  • We know that this situation may cause financial strain and many people may be losing income. If you need to defer any strata payment(s), please email us at victoriahill@shaw.ca for more information. 

What we're doing

A Caring Community

  • Those who are sick/have symptoms of COVID-19, have arrived from outside Canada or have had contact with a coronavirus patient must self-isolate, stay home and avoid contact with others while they monitor for symptoms for 14 days.
  • If you suspect you have the virus, the BC self-assessment tool can let you know who to contact and if you should get tested.
  • If you are self-isolating due to being sick or immunocompromised, please email victoriahill@shaw.ca to let us know. Volunteers can help with bringing your groceries or supplies so you don’t have to go out and risk getting sick or infecting others.

As a community, we can all do something to prevent the spread of COVID-19 in our building and keep our neighbours healthy. We’ve compiled some information here, and if you’d like to get updates, send an email with your name, unit # and email address to join our e-newsletter list.

As of November 2020, the BC Provincial Health Officer has mandated that masks covering the nose and mouth be worn in all indoor public spaces, which includes common areas of buildings. Please wear a mask whenever you are outside of your unit, including hallways, elevators, parking areas, the recycling room and the lobby/mailroom. 


Health organizations also recommend continuing to:

  • Wash your hands frequently with soap and water for at least 20 seconds, or use hand sanitizer.
  • Avoid touching your face.
  • Maintain “social distance” at least 6 feet/2 metres between yourself and others.
  • Sanitize all frequently touched surfaces.
  • Stay home, as much as possible.